Support Services


At Hippynet, we’re not just about top-notch radio services, we’re also about ensuring that your journey with us is as smooth as a well-tuned frequency. Our support services are tailored to provide quick resolutions to technical snags and to help you kick-start your experience with our products. We’ve got your back!

Standard Support (Included with all products)

  • Technical Issue Resolution: Encountered a hiccup? Our tech gurus are on standby to troubleshoot and resolve any technical issues that might be causing static on your end.
  • Getting Started Assistance: New to the airwaves? We provide guidance to help you set up and start broadcasting without missing a beat.

Advanced Support (Additional):

  • Non-Technical Assistance: Need help with scheduling or mastering the art of AutoDJ? Our Advanced Support has you covered for these non-technical aspects, turning you into a broadcasting maestro in no time.
  • Comprehensive Guidance: We offer a deeper dive into maximizing the capabilities of our products. It’s like having a backstage pass to all the cool features!

See out Support plans here

Support Channels

  • Email Support: We recommend raising support requests through [email protected]. This creates a ticket in our system and sends out a bat-signal to our support squad. Although we keep an eye on our personal emails, sending your request to our support email ensures it gets the VIP treatment it deserves.
  • Live Chat: Our live chat is available on our website and across our products. It’s like having a real-time convo with a tech-savvy buddy.
  • Support Ticket System: Create and track a support ticket through our user-friendly system. It’s like sending your issue on a VIP tour of our support department.
  • Self-Service Portal: Love solving puzzles on your own? Our self-service portal is a treasure trove of resources like FAQs, forums, and a knowledge base.

Effort Commitment

Whether you’re on our Standard or Advanced Support plan, we’re committed to giving each request our best effort. We believe in going that extra mile, even if it’s just to deliver a virtual high-five for a job well done!

Support Plans

Explore our support plans to find the one that strikes the right chord with your needs. Whether you’re a solo broadcaster or a full orchestra, we have a plan that will keep the tunes flowing smoothly.

Response and Resolution Times

We aim to respond to each query faster than a vinyl record spins (typically within a few hours during business days). Our resolution times are music to the ears, ensuring you’re back on air in no time.

Maintenance Services

We provide routine maintenance to ensure your broadcasting equipment stays in key. Think of us as the roadies who keep the show running smoothly.

Software Updates and Upgrades

Stay in tune with the latest features and improvements with our regular software updates and upgrades. We’ll keep you posted on when the next big update drops.


For general inquiries, feel free to contact us through the provided channels. For support requests, hit us up at [email protected] to ensure your request gets the front-row seats it deserves.


Got questions? We’ve got answers! Check out our FAQ section for a backstage tour of common queries and troubleshooting tips.