stream2 migration to MediaCP (Resolved)
  • Priority - Critical

  • We will be migrating stream2.hippynet.co.uk from Centovacast to MediaCP at 02:00 Tuesday 23rd march 2021. During the migration there will be a short disruption. StreamMachine customers will automatically fall back to their backup server. Although we do not anticipate any problems after migration we ask all customers to please check their streams and open a support ticket under high priority if there are any problems.

  • Date - 23/03/2021 02:00 - 18/04/2021 20:47
  • Last Updated - 17/03/2021 11:42
Emergency maintenance - Liverpool (Resolved)
  • Priority - Critical
  • Affecting Other - All Liverpool services

  • Dear Customer,

    This communication is to notify you of the following planned works which will begin shortly;

    Service Affected: Liverpool

    As previously advised

    Start of maintenance:

    10/06/2019 - 22:00 BST

    End of maintenance:

    11/06/2019 - 06:00 BST

    Duration of impact:

    Up to 3 hours disruption 

    Impact of work:

    Services will be hard down for 15 minute sessions

    Classification of works:

    Standard.

    Description of works:

    Following a recent Major Incident impacting a core router in Manchester, these works are to perform a hardware change and perform a vendor recommended operating system update to ensure future stability.

    Should you have any questions on this notification please contact our NOC on our contact details listed below. In order to assist us in quickly finding your details please quote our reference number in any communications.

     Thanks

  • Date - 10/06/2019 21:07 - 11/06/2019 08:45
  • Last Updated - 10/06/2019 21:08
SSL warning on Stream2 (Resolved)
  • Priority - Medium

  • 29/05/2019 - SSL Warning on stream2.hippynet.co.uk

    Issue: expired SSL certificate on the Centovacast control panel

    Impact on broadcast: None

    The SSL certificate has expired on stream2.hippynet.co.uk and we are waiting on our certificate authority to issue a new SSL certificate.

    You will get a warning when trying to access the Centovacast control panel on stream2.hippynet.co.uk. It is perfectly safe to click on continue and access the control panel ignoring the warning.

    This issue will be resolved once the certificate authority issues a new SSL certificate.

    05/06/19 - A new SSL certificate has been issued and this issue is now resolved.

  • Date - 29/05/2019 19:51 - 05/06/2019 16:02
  • Last Updated - 05/06/2019 16:02
Connectivity Issues from some locations (Resolved)
  • Priority - Medium
  • Affecting System - Liverpool Cloud

  • 14/03/2018 @ 22:00 - We are aware of connectivity issues from some locations. This issue is outside of our network and we are awaiting a resolution.

  • Date - 14/03/2018 23:18 - 11/05/2018 11:02
  • Last Updated - 14/03/2018 23:25
Incoming bandwidth to Liverpool Cloud (Resolved)
  • Priority - High
  • Affecting System - Liverpool Cloud

  • 08/03/2018 - 23:34 - We are currently seeing an issue with inbound bandwidth to the Liverpool datacentre. Live streaming customers and customers uploading media may see issues.

  • Date - 09/03/2018 00:10 - 09/03/2018 22:37
  • Last Updated - 09/03/2018 00:11
EU Packet loss (Resolved)
  • Priority - High
  • Affecting System - Liverpool Data Centre

  • 23/04/17 @ 09:00 - We are seeing packet loss on our European ring. Engineers are investigating.

  • Date - 23/04/2017 09:00 - 23/04/2017 15:56
  • Last Updated - 23/04/2017 09:39
stream2.hippynet.co.uk scheduled upgrade (Resolved)
  • Priority - Medium

  • We have scheduled downtime that will affect stream2.hippynet.co.uk. Stream from this server will be unavailable during this time. Customers with our Stream Machine add on will still stay on air as the backup stream will automatically take over.

    Reason for outtage: To upgrade Cenovacast from v2 to v3
    Scheduled window: Friday 5th May 02:00 - 06:00
    Expected time to complete: 2 hour

    If you have any questions please open a support ticket and we will be more than happy to help.

    The Hippynet Team

  • Date - 05/05/2017 02:00 - 05/05/2017 03:11
  • Last Updated - 20/04/2017 04:26
Packet loss from Liverpool Data Centre (Resolved)
  • Priority - High
  • Affecting Other - Liverpool Cloud

  • We are currently seeing packet loss from our Liverpool Data Centre. If you are hearing audio drop outs then this is the most likely cause. We are working to fix this as quickly as possible.

    update 23:47 10/01/17
    Traffic has been temporarily rerouted. Packet loss has been resolved. A permanent reolution will be made tomorrow.

  • Date - 10/01/2017 15:44 - 02/02/2017 21:54
  • Last Updated - 10/01/2017 23:49
Centovacast upgrade issues (Resolved)
  • Priority - Critical

  • 11:15 GMT - We are seeing some problems caused by the upgrade to Centovacast V3. We are rolling back to a backup of V2 and awaiting further information from Centova.

  • Date - 19/05/2014 11:13 - 20/05/2014 17:50
  • Last Updated - 19/05/2014 11:15
Listener stats errors (Resolved)
  • Priority - Medium
  • Affecting Server - stream6.hippynet.co.uk

  • Centovacast on Stream 1 is sometimes showing audio source disconnected and no listeneres present. This is being investigated.

  • Date - 19/03/2014 16:23 - 27/03/2014 21:24
  • Last Updated - 19/03/2014 16:24
Connectivity issues - Liverpool (Resolved)
  • Priority - High
  • Affecting Other - Network - Liverpool

  • 13:00 - We are currently seeing network connectivity issues in our Liverpool data centre. Engineers are working to correct this. Servers affected are:
    web2.hippynet.co.uk
    stream2.hippynet.co.uk
    ns7.hippynet.co.uk
    ns8.hippynet.co.uk

  • Date - 04/08/2013 13:11 - 09/08/2013 13:15
  • Last Updated - 04/08/2013 13:13
Scheduled tasks (Resolved)
  • Priority - Medium

  • Scheduled jobs are not running on Stream2. This affects statistics and server monitoring. The server will be rebooted as part of the process to rectify this problem.

    The server has restarted and the scheduling problem has been rectified.

  • Date - 23/05/2013 14:06 - 23/05/2013 14:31
  • Last Updated - 23/05/2013 14:14
Server performance issues (Resolved)
  • Priority - Medium

  • We have identified a software bug in the stream source software running on Stream 2. Administrators are working on a fix for the bug.

    • Server reboots may be required.
    • Some customers may receive emails notifying them that their servers have been restarted.

  • Date - 17/03/2013 23:36 - 02/04/2013 10:50
  • Last Updated - 18/03/2013 00:59
Centovacast control panel access (Resolved)
  • Priority - Critical

  • Customers are currently experiencing issues accessing the Centovacast control panel.


    00:37 - A software update has caused problems with access to Centovacast control panel. Our administrators are working to fix this.

    01:48 - Access to Centovacast has been restored.
  • Date - 11/03/2013 00:33 - 11/03/2013 05:49
  • Last Updated - 11/03/2013 05:49
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