Processor won't start / shows ERR
- Check that your input URL is configured in the Decoder settings
- Check that at least one encoder is enabled and has host, port, and mount configured
- Verify your input stream is actually online and accessible from the internet
- Try stopping and starting again — the first start after a configuration change can take 15-20 seconds
No audio on input meters
- Check that your source stream is sending audio (test by playing it in a media player)
- Verify the input URL is correct and uses the full path including mount point
- Make sure the stream is publicly accessible — internal/private network addresses are not supported
No audio on output / encoder LED is red or off
- Check the encoder settings — host, port, mount, and password must all be correct
- Verify your output Icecast server is running and accepting source connections
- Check that the mount point isn't already in use by another source
- Try a different format or bitrate — some Icecast servers may not support all codecs
Audio sounds distorted
- Check the input meters — if they're constantly in the red, your source is clipping. Enable the Declipper or reduce levels at your source
- Check the gain reduction display — if compression is very deep (more than 10-15 dB), try raising the thresholds or lowering the ratios
- Check the master gain — if it's too high, the limiter and clipper will be working hard
- Try loading the Flat preset to bypass all processing and confirm the issue is in your processing, not the source
Audio cuts out briefly then reconnects
A brief interruption (1-2 seconds) is normal when changing settings that require a processor restart, including:
- Input URL
- Any encoder setting (host, port, mount, password, format, bitrate, channels)
- ICY metadata relay toggle
All other settings (compressor, EQ, processing controls) update in real-time without interruption.
Can't log in
- Check that you're using the correct email address and password from your welcome email
- Passwords are case-sensitive
- If you've forgotten your password, contact support to have it reset
- If your account has been suspended, you'll see a "Account suspended" message — contact your provider
Page shows "SYSTEM ERROR"
Click the Reload button. If the error persists, try clearing your browser cache or using a different browser. If it continues, please open a support ticket with details of what you were doing when the error appeared.
Listeners hear silence when the compressor restarts
If your input and output streams are on the same Icecast server, you can avoid this by setting up a fallback mount. Configure your output mount to fall back to your input mount — that way, listeners automatically receive the original unprocessed audio during any brief compressor restarts, rather than silence. See the Configuring Encoder Outputs article for setup instructions.
Meters are not updating
- Check that the processor is running (status should show RUNNING)
- Try refreshing the page — the WebSocket connection to the metering service may have disconnected
- Check your internet connection — the meters require a stable connection to stream data in real-time
